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FAQ

Frequently asked questions

What is the expected shipping time after I complete a purchase?


Please anticipate longer than normal shipping times as a result of delays related to COVID-19. On average, you can expect your order to arrive anywhere between 5 to 12 business days for orders placed in the US, or 8 to 14 business days for International orders. Note that some products may be shipped in separate packages.




What is your return policy?


It is extremely important to us that our customers are happy! If you are not entirely satisfied with your purchase, you can return it for a full refund. You will be responsible for the cost of shipping the returned item. Please note that items must be returned undamaged, unused, and unwashed with all original tags and labels. We may have to reject the return, in case the items are returned to us in an unsuitable condition. You've got 14 days to contact us and start the return process. Follow these steps to submit the return:
STEP 1 - Please contact info@hellobezlo.com or submit a form on the "Contact" page. Be sure to include the item information and the reason you want to submit a return.

STEP 2 - We will provide you with the shipping address, as well as detailed instructions for the next steps.

STEP 3 - Pack up your items and ship the item back to us no later than 7 days after you receive our email. We may not be able to process your refund if you send the package later than that.

STEP 4 - Upon receipt, we will verify the returned items are qualified for a refund and will notify you by email. We may have to reject the return, in case the items are returned to us in an unsuitable condition. If your return is approved, you will receive a full refund within 30 days from receipt, in the same form of payment originally used for the purchase. We issue full refunds on returns, but we do not process exchanges. If you are looking to exchange a product, you must return the product and complete a separate order.




Can I make a recommendation for future STEM products?


We would love to hear what kinds of products and designs you want to see from us! Drop us a message using the form on our Contact page.




What other Hello Bezlo products are you currently working on?


We will soon release our new line of products including baby onesies and T-shirts for Bezlo Women! In addition, we are getting ready to launch a new line of T-shirts for girls!




Will I receive tracking information for my purchase?


Yes. After your order is placed, we start working on fulfillment. Once we have shipped your order, we will automatically send you tracking information so you know when to expect your Bezlo goodies to arrive!





Please excuse longer than normal fulfillment and shipping times due to COVID-19.

 

 Note that products may be shipped in separate packages.

For more information on shipping and returns, please visit our FAQ page.

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